Order & Shipping Information

Ordering, Shipping & Delivery

We ship all our plants via FedEx Home Delivery or UPS Ground service. We are able to ship to the continental 48 states and the District of Columbia.

Note: Due to fees charged to us, a separate $19.00 fee may be charged for incorrect shipping addresses.

Our shipping season begins in late March and continues through Early-November. If orders are received out of our shipping season, we will hold the order and ship it at your appropriate spring planting time. In the spring, we begin shipping to southern USDA zones first and are usually shipping to all zone by late May. See the chart below for our recommended estimated ship week information (weather permitting). You may choose an earlier ship date at your own risk. We cannot guarantee tender plants will survive potential cold periods during transit if you select an earlier date than recommended by Garden Crossings. If you feel our recommended spring ship date is too early, you can choose any later ship date. Once your zones spring ship date has passed we ship every week until Early-November (with the exception of Holiday weeks and weather permitting).

Shipping Schedule for 2024

Zone(s)	Estimated Ship Week
11 & 10	Week of March 25
9	Week of April 1
8	Week of April 8
7	Week of April 15
6b	Week of April 22
6a	Week of April 29
5b	Week of May 6
5a	Week of May 13
4	Week of May 20
3	Week of May 27

All orders are shipped via FedEx Home Delivery or UPS Ground service. Generally, plants that are in season will usually be shipped within a week after your order is received unless otherwise noted. If you would like to specify a specific ship week for your order, please let us know by selected the ship week during checkout. We will do our best to meet your requests.

Shipping Costs

Order Total	Shipping Cost
$0.00 – $24.99	$14.95
$25.00 – $49.99	$17.95
$50.00 – $74.99	$20.95
$75.00 – $99.99	$22.95
$100.00 – $124.99	$24.95
$125.00 – $149.99	$26.95
$150.00+	18% of Order Total

Payment & Sales Tax

Method of Payment

We accept PayPal, MasterCard, Visa, American Express, and Discover.

Taxes

Sales tax will be added as needed to your order as we meet the requirements provided by each State or Local taxing authority. This may change throughout the year.

Returns & Replacements

Due to the nature of our business, we do not accept returns on live plant material. If you should have a concern with your shipment we encourage you to take a couple of photos and send them to us at sales@gardencrossings.com within 24 hours of the arrival of your shipment. Upon receipt of the images, we will decide on if we would like you to plant the plants in the ground and follow-up with us in a couple of weeks or if replacements should be sent or store credit given. See Our Guarantee for detailed information.

Privacy & Security

Please see our Privacy & Security Page for detailed information.

Viewing Orders

Orders can be viewed by logging into My Account.

Updating Account Information

Updating Account information can be done at any time by logging into My Account.

Contact Information

E-mail: sales@gardencrossings.com
Phone: (616) 875-6355
Fax: (616) 875-8765

Mailing Address:
Garden Crossings L.L.C.
4902 96th Ave.
Zeeland, MI 494629